Return Policy

FULL PRICED/SALE ITEM

We are happy to issue a store credit or gift card for Full Priced items if you have changed your mind for any reason within 14 days of receiving your order.

Please note: Sale Items cannot be returned unless deemed faulty.

Due to sanitary and hygiene practices, we are unable to offer returns for earrings. 

HOW TO RETURN FULL PRICED ITEMS FOR A STORE CREDIT OR GIFT CARD:

If you have changed your mind or purchased incorrect sizing - please send us an email at info@neuistudio.com and we will advise next steps. Returned products without sending an email to us first, will be rejected.

The return products must be returned in original condition & packaging: unworn and unused within 14 days upon receiving for domestic customers and 30 days for international customers.

We will issue a store credit for you once the returned products have been approved. Store credits are valid for 12 months. 

Please note: The cost of return shipping is at the customer’s expense, please allow 3-5 business days for the store credits to be emailed to you after the returned products have been inspected and approved. 

Faulty/ Incorrect Item

If you believe your item has manufacturing faults/ or incorrect item has been sent, please contact us within three business days upon receiving your parcel, we will review and arrange the best course of action for you.

Please note, as each piece is hand-polished, it will remain some trace of the craftsmanship, one piece will not be the same as another (e.g. Our Hammered rings) as well as some surfaces will not be as polished due to deeper cut designs. Closings for earrings might not have the gold-plated finishes due to gold plating process constraints. Above reasons will not be considered as manufacturing faults. 

As we have made every effort to accurately display the colours of our products on our site, the colours of our jewellery pieces may vary due to different lighting/ monitor display. 

CANCELLATION/ CHANGES

Please note that once an order is placed, we are unable to cancel or alter the order.