SHIPPING

AU

FREE Express Shipping for Orders over $120 AUD / 2-3 business days.

$18.95 Express Shipping for Orders under $120 AUD / 2-3 business days.       

$14.95 Standard Shipping for Orders under $120 AUD / 4-7 business days.

NZ

FREE International Express Shipping for Orders over $180 AUD.

$40.75 International Express Shipping for Orders under $180 AUD.

$25.75 International Standard Shipping for Orders under $180 AUD. 

Please note: All prices displayed on our website are in Australian Dollars (AUD), and it will be processed in AUD. 

TIMING

We aim to dispatch all orders within 24 hours between Monday- Friday and all orders received before 2pm AEST (Monday – Friday) on the same business day*.

*Please note: During peak seasons (Sale or Public Holiday periods), same day dispatch may not be applicable due to a high volume of orders received.

DISPATCHING YOUR ORDER 

We use Australia Post for all our deliveries. 

Once your parcel has left the Brisbane office, it is in the hands of the courier. Any delays caused by the shipping company are outside of our control. Expected shipping times are an estimation given to us by the shipping company and may vary depending on locations. Each order is packed carefully by our Neui team. Neui Studio is not responsible for any damage caused to the parcel within the transit process.

STOLEN PARCEL 

It is the customers responsibility to nominate a safe and secure shipping address. Neui Studio is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.

DAMAGED PARCELS

Neui Studio is not liable for any damage sustained to parcels once successfully delivered to the nominated address.

EXPECTED SHIPPING TIMES

Our express service delivery timeframes are based off from our Brisbane office to your location. Metro cities across Australia can expect delivery between 2-3 business days, excluding Adelaide and Perth which can be 2-7 business days. Rural areas across Australia take anywhere between 3-7 business days.

INTERNATIONAL CUSTOMS & TAXES

It is the customers' responsibility to be informed of any local customs & taxes charges. These fees are not included in your order total and must be paid to your local customs office prior to receiving your order.

In most cases customs does not collect duty, fees, or GST unless the value of your item/shipment is over NZ$1000. However, we recommend contacting your country’s customs office to confirm any additional taxes charges. 

Neui Studio will not offer refunds for any refused shipments due to additional customs & taxes charges. If this fee is not paid, the order will be returned to us at the customer’s expense. Any custom charges paid to receive your order are not refundable upon return.

To comply with Australian export regulations, we are required to declare the exact value of the items and mark them as dutiable merchandise.

NEED MORE INFORMATION?

If you have any questions regarding your parcel’s shipping, please contact your courier:

Australia Post Customer Service on 13 POST (13 7678)

Neui Studio Customer Service on info@neuistudio.com